Corinium Blog

Presentation from Chief Customer Officer Sydney 2017- Rodd Martin - Utilising data-driven personalised video technology to enhance engagement across the customer lifecycle. Read More

I have touched on this before, but have been giving this topic of omni-channel CX more thought in the run up to Chief Customer Officer USA. What I am talking about is the integration of text, voice, s[...] Read More

How different is the millennial customer? So much thought has been given on how to capture the “distracted” generation, that perhaps we are missing the role of generation Y. But are we wrong in our as[...] Read More

Ahead of the 2nd Annual Chief Customer Officer Sydney, we asked our CCOs for their best practice tips on driving customer centricity in their organisation, as well as how to avoid the most common pitf[...] Read More

After a couple of decades of CX professionals trying to raise the customer strategy up the company totem pole, we are now in a place where most execs claim CX as a primary focus and potential differen[...] Read More

In anticipation of Lior Arussy, Author of 6 books and Renowned Thought Leader on Customer Experience, presenting at Chief Customer Officer Sydney, we asked Lior to answer some questions about what he [...] Read More

In an age where customer obsession is fast becoming the number one item on every executive's agenda. We are seeing more and more disruption in the market place from start-ups who base their business w[...] Read More

In today’s business, most organisations have two goals. The first is to produce a product or service, and the second is to supply that product or service to a customer. Businesses come in many differe[...] Read More

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More