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February, 16 2018

10 Ways That Artificial Intelligence Has Transformed the Customer Experience

CDO Machine Learning AI Article Artificial Intelligence CAO CDAO CDS CUSTOMER Customer Experience Data

10 Ways That Artificial Intelligence Has Transformed the Customer Experience Read More

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January, 23 2018

Chief Customer Officer Sydney 2017 Highlights

CCO News Trending CCO Video Conference Interview Chief Customer Officer CUSTOMER Customer Experience Event Summit

Chief Customer Officer Sydney gathered over 200 of the region’s leading customer experience executives and showcased a fascinating mix of engaging presentations, interactive roundtable discussions, ca[...] Read More

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December, 18 2017

CXPerts Podcast with Jeff Winter from Pitney Bowes

CCO Trending CCO Interview Customer Experience

I chat with Jeff Winter of Pitney Bowes who is visiting all the way from the USA for CCO Melbourne 2017. Read More

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December, 15 2017

CXPerts Podcast with Kristi Mansfield

CCO transformation Interview Customer Experience CX

CXPerts Podcast with Kristi Mansfield, Director CX Strategy & Transformation, Oracle. Read More

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December, 08 2017

2018 Predictions in Data and Analytics

News Data Science Article CUSTOMER Customer Experience

At our Chief Analytics Officer event that took place in Boston on October 2017, we interviewed some of the top experts in data and analytics and asked them what their predictions are for the world of [...] Read More

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November, 24 2017

Speaker Interview CCO USA: Dave Nelson, Chief Customer Officer, Armstrong Relocation

CCO Interview Chief Customer Officer CUSTOMER Customer Experience

In the run up to Chief Customer Officer USA we were fortunate to sit down with Dave Nelson from Armstrong Relocation. Dave shares his thoughts on recruitment, people development and technology. His ca[...] Read More

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November, 20 2017

Speaker Profile CCO USA 2018: Marc Riesenberg, Marketing Director, Coding with Kids

CCO Marketing Interview Article Chief Customer Officer CUSTOMER Customer Experience CX Data

We were lucky enough to sit down with Marc Riesenberg ahead of the Chief Customer Officer USA event he will be speaking at in January. Tell us a bit about your background and how you ended up in your [...] Read More

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November, 09 2017

Chief Customer Officer Sydney 2017- Rodd Martin - Utilising data-driven personalised video technology

CCO Presentation Chief Customer Officer CUSTOMER Customer Experience CX

Presentation from Chief Customer Officer Sydney 2017- Rodd Martin - Utilising data-driven personalised video technology to enhance engagement across the customer lifecycle. Read More

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November, 07 2017

It all comes back to multiple customer channels

CCO Article Chief Customer Officer CUSTOMER Customer Experience CX

I have touched on this before, but have been giving this topic of omni-channel CX more thought in the run up to Chief Customer Officer USA. What I am talking about is the integration of text, voice, s[...] Read More

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October, 18 2017

Chasing the millennial dollar: CX in the 21st century

CCO Chief Customer Officer CUSTOMER Customer Experience

How different is the millennial customer? So much thought has been given on how to capture the “distracted” generation, that perhaps we are missing the role of generation Y. But are we wrong in our as[...] Read More

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