After a couple of decades of CX professionals trying to raise the customer strategy up the company totem pole, we are now in a place where most execs claim CX as a primary focus and potential differen[...] Read More
In anticipation of Lior Arussy, Author of 6 books and Renowned Thought Leader on Customer Experience, presenting at Chief Customer Officer Sydney, we asked Lior to answer some questions about what he [...] Read More
With the world of CX buzzing with new opportunities and everyone trying to get ahead of the competition, I thought it was a good time to reach out to a couple of contacts to see how they view the curr[...] Read More
The Chief Customer Officer (CCO) is rapidly becoming fundamental in every organisation. Over the next 5-10 years, it is expected that every organisation will have the equivalent of a CCO. As organisat[...] Read More
Strategy, Innovation and Product Development in the Age of the Customer Park Hyatt Melbourne, 4-5 April 2017 Read More
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