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June, 15 2017

CCO Europe 2017 - Pekka Puustinen, Ilmarinen [Presentation]

CCO Enterprise content management News Tech DIscussions analytics and data management CDO Conference Artificial Intelligence Big Data CAO CDAO CDS Chief Customer Officer Cloud data services IBM IBM Watson

Keynote Presentation: Mastering the Art of Storytelling to Enhance Customer Centric Understanding Across the Whole Organisation Read More

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June, 15 2017

CCO Europe 2017 - Paul Sands, customerbullseye.net [Presentation]

CCO Enterprise content management News Tech DIscussions analytics and data management CDO Conference Artificial Intelligence Big Data CAO CDAO CDS Chief Customer Officer Cloud data services CUSTOMER IBM IBM Watson

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More

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June, 15 2017

CCO Europe 2017 - Nicola Millard, BT Global Services Innovation Team [Presentation]

CCO Enterprise content management News Tech DIscussions analytics and data management CDO Conference Artificial Intelligence Big Data CAO CDAO CDS Chief Customer Officer Cloud data services CUSTOMER IBM IBM Watson

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More

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June, 15 2017

CCO Europe 2017 - Mark Parsons, DHL Supply Chain [Presentation]

CCO Enterprise content management News Tech DIscussions analytics and data management CDO Conference Artificial Intelligence Big Data CAO CDAO CDS Chief Customer Officer Cloud data services Customer Experience IBM IBM Watson

Keynote Presentation: Building The Case For Actionable Customer Experience – Perspectives from a B2B Environment Read More

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June, 15 2017

CCO Europe 2017 - Mark Harrison, Shell International [Presentation]

CCO Enterprise content management News Tech DIscussions analytics and data management CDO Conference Artificial Intelligence Big Data CAO CDAO CDS Chief Customer Officer Cloud data services Customer Experience IBM IBM Watson

Keynote Presentation: Devising and Implementing a Robust Strategy for Achieving Customer Centricity Across a Global Business Read More

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June, 15 2017

CCO Europe 2017 - Frederic Ottesen, Storebrand [Presentation]

CCO Enterprise content management News Tech DIscussions analytics and data management CDO Conference Artificial Intelligence Big Data CAO CDAO CDS Chief Customer Officer Cloud data services CUSTOMER IBM IBM Watson

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More

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June, 15 2017

CCO Europe 2017 - Enrique Gomez Alonso, Zurich Spain [Presentation]

CCO Enterprise content management News Tech DIscussions analytics and data management CDO Conference Artificial Intelligence Big Data CAO CDAO CDS Chief Customer Officer Cloud data services CUSTOMER IBM IBM Watson

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More

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June, 15 2017

CCO Europe 2017 - Nick Novak Arbor Education [Presentation]

CCO Enterprise content management News Presentation Tech DIscussions analytics and data management CDO Conference Artificial Intelligence Big Data CAO CDAO CDS Chief Customer Officer Cloud data services CUSTOMER IBM IBM Watson

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More

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June, 09 2017

Chief Customer Officers: Some Group Therapy, Some Golden Nuggets

CCO Enterprise content management Tech DIscussions analytics and data management CDO Conference Employee Engagement Article Artificial Intelligence Big Data CAO CDAO CDS Chief Customer Officer Cloud data services CUSTOMER CX IBM IBM Watson

Yesterday I enjoyed one of the most useful (and cathartic) discussions on CX I’ve ever had. I had the privilege of chairing Corinium’s Chief Customer Officer Conference in London. Around 50 CCOs and r[...] Read More

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June, 08 2017

Navigating Seamless Multi-Channel Customer Experience

CCO Enterprise content management Tech DIscussions analytics and data management CDO Conference omnichannel Article Artificial Intelligence Big Data CAO CDAO CDS Chief Customer Officer Cloud data services CUSTOMER Customer Experience CX IBM IBM Watson

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