Corinium Blog

I was talking to a software provider a while ago who provides 'voice of the customer' solutions and asked the above question: "why do customers leave"? Read More

The Chief Customer Officer (CCO) is rapidly becoming fundamental in every organisation. Over the next 5-10 years, it is expected that every organisation will have the equivalent of a CCO. As organisat[...] Read More

There is a universal paradox that says: “You are free to choose but you are not free from the consequence of your choice.” In the world of big data and analytics, this couldn’t be a truer statement. I[...] Read More

Strategy, Innovation and Product Development in the Age of the Customer Park Hyatt Melbourne, 4-5 April 2017 Read More

You might be mistaken in thinking that this is the title of my Master’s thesis but the point behind the complex title is to portray the complex relationship that exists across different parts of an or[...] Read More

Fifteen months ago, Business Insider called Evernote the first dead unicorn. While some might despair at such criticism, Evernote took it as a challenge. Read More

Chief Customer Officer - Keynote Presentation: Driving Greater Profitability and Business Outcomes from Customer Success • Defining what customer success truly means and implications for client loyalt[...] Read More

Chief Customer Officer - Keynote Presentation: Advocating Customer-Centric Transformation From The Inside Out to Deliver on Service Excellence • Leveraging your platform to instil customer-centric val[...] Read More

Artificial Intelligence (AI) is transforming industries from healthcare to retail at a rapid pace. As one of the mass emergent technology trends set to revolutionise business over the coming years, AI[...] Read More

When asking the question to Senior Executives "How Customer -Centric is your company", there are typically two answers: Read More