Corinium Blog

2017 is seen by many as the year that AI has broken into the mass market, and all signs point to this trajectory continuing into the future. A recent PwC report predicted AI to be a $70billion dollar [...] Read More

In anticipation of Lior Arussy, Author of 6 books and Renowned Thought Leader on Customer Experience, presenting at Chief Customer Officer Sydney, we asked Lior to answer some questions about what he [...] Read More

In an age where customer obsession is fast becoming the number one item on every executive's agenda. We are seeing more and more disruption in the market place from start-ups who base their business w[...] Read More

American Banker – Penny Crosman – July 20, 2017 Read More

Is it important to have a CCO in the modern CX economy? Read More

We caught up with Greg Nichelsen, Executive Manager, Customer Data and Analytics, from Suncorp to gain insight on Artificial Intelligence in combination with analytics, and how it impacts the organisa[...] Read More

With the world of CX buzzing with new opportunities and everyone trying to get ahead of the competition, I thought it was a good time to reach out to a couple of contacts to see how they view the curr[...] Read More

The Financial Services Industry is undergoing more upheaval than any other industry; be it regulation, changes in consumer behaviour, changes in distribution channels or increasing threats from a numb[...] Read More

In today’s business, most organisations have two goals. The first is to produce a product or service, and the second is to supply that product or service to a customer. Businesses come in many differe[...] Read More

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More