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April, 11 2017

Chief Customer Officer Melbourne 2017 - Sandra Black, Uniting [Presentation]

CCO Presentation Conference Chief Customer Officer CUSTOMER Customer Experience Summit

Chief Customer Officer Melbourne gathered over 180 of the region’s leading customer experience executives and showcased a fascinating mix of engaging presentations, topical discussion groups, and in d[...] Read More

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April, 11 2017

Chief Customer Officer Melbourne 2017 - Martyn Riddle, Verint [Presentation]

CCO Presentation Conference Chief Customer Officer CUSTOMER Customer Experience Summit

Chief Customer Officer Melbourne gathered over 180 of the region’s leading customer experience executives and showcased a fascinating mix of engaging presentations, topical discussion groups, and in d[...] Read More

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April, 11 2017

Chief Customer Officer Melbourne 2017 - Lisa Pogonoski, BT Financial [Presentation]

CCO Presentation Conference Chief Customer Officer CUSTOMER Customer Experience Summit

Chief Customer Officer Melbourne gathered over 180 of the region’s leading customer experience executives and showcased a fascinating mix of engaging presentations, topical discussion groups, and in d[...] Read More

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April, 11 2017

Philippine Airlines: CX Through the Passenger's Eyes

CCO corinium Customer Experience/ Management Article Chief Customer Officer Customer Experience

The Chief Customer Officer (CCO) is rapidly becoming fundamental in every organisation. Over the next 5-10 years, it is expected that every organisation will have the equivalent of a CCO. As organisat[...] Read More

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March, 20 2017

Chief Customer Officer Europe | Corinium Conferences | June 2017

CCO News Conference Chief Customer Officer CUSTOMER Customer Experience Event

Europe's premiere Chief Customer Officer conference and Customer-Centric Leaders Join us at the Amba Hotel Marble Arch, London from 6-8 June 2017 Read More

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March, 01 2017

Customer Centric Design: How to bring customers directly into the creative process

CCO Article Chief Customer Officer CUSTOMER Customer Experience

The Chief Customer Officer (CCO) is rapidly becoming fundamental in every organisation. Over the next 5-10 years, it is expected that every organisation will have the equivalent of a CCO. As organisat[...] Read More

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February, 22 2017

Exploring the Co-Functional Relationship between Data, Analytics, Digital Transformation & Customer Centricity

Digital Transformation CDO Digital Analytics Article Big Data CAO CDAO Chief Analytics Officer Chief Customer Officer CUSTOMER Data Data Analytics

You might be mistaken in thinking that this is the title of my Master’s thesis but the point behind the complex title is to portray the complex relationship that exists across different parts of an or[...] Read More

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February, 17 2017

Chief Customer Officer USA - Advocating Customer-Centric Transformation From The Inside Out to Deliver on Service Excellence

CCO Presentation Chief Customer Officer CUSTOMER Customer Experience

Chief Customer Officer - Keynote Presentation: Advocating Customer-Centric Transformation From The Inside Out to Deliver on Service Excellence • Leveraging your platform to instil customer-centric val[...] Read More

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February, 10 2017

The Chief Customer Officer Will Be More Important Than Ever But...

CCO Article Chief Customer Officer Customer Experience

It seems that these days, an ever-growing number of C-suite titles exist. As a company, we support CDOs, CAOs, CROs, CLOs and CCOs. But there are CISOs, CPOs, CHOs (Chief Happiness Officers!) and many[...] Read More

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February, 02 2017

Why Customer Experience projects fail (and what you can do about it)

CCO Article Chief Customer Officer Customer Experience Data Analytics

Picture this: You know that you need to focus on Customer Experience and you have formulated a clear cut strategy. You have started to progress but you are having more setbacks than you anticipated. W[...] Read More

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