Ahead of the 2nd Annual Chief Customer Officer Sydney, we asked our CCOs for their best practice tips on driving customer centricity in their organisation, as well as how to avoid the most common pitf[...] Read More
After a couple of decades of CX professionals trying to raise the customer strategy up the company totem pole, we are now in a place where most execs claim CX as a primary focus and potential differen[...] Read More
Data science and analytics are all about using data to make better decisions. Any decisions: Big decisions, small decisions, fast decisions, repeatable decisions, informed decisions, automated decisio[...] Read More
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