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December, 20 2017

How To Optimize your Inbound Marketing Methodology

CCO CLO Email Marketing Marketing CDO Digital Article CAO CDAO CDS Corinium Digital

When it comes to inbound marketing methodology, email marketing is a key way of letting your email subscriber list know about new products they might be interested in using and other valuable aspects [...] Read More

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December, 18 2017

CXPerts Podcast with Jeff Winter from Pitney Bowes

CCO Trending CCO Interview Customer Experience

I chat with Jeff Winter of Pitney Bowes who is visiting all the way from the USA for CCO Melbourne 2017. Read More

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December, 15 2017

CXPerts Podcast with Kristi Mansfield

CCO transformation Interview Customer Experience CX

CXPerts Podcast with Kristi Mansfield, Director CX Strategy & Transformation, Oracle. Read More

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November, 24 2017

Speaker Interview CCO USA: Dave Nelson, Chief Customer Officer, Armstrong Relocation

CCO Interview Chief Customer Officer CUSTOMER Customer Experience

In the run up to Chief Customer Officer USA we were fortunate to sit down with Dave Nelson from Armstrong Relocation. Dave shares his thoughts on recruitment, people development and technology. His ca[...] Read More

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November, 20 2017

Speaker Profile CCO USA 2018: Marc Riesenberg, Marketing Director, Coding with Kids

CCO Marketing Interview Article Chief Customer Officer CUSTOMER Customer Experience CX Data

We were lucky enough to sit down with Marc Riesenberg ahead of the Chief Customer Officer USA event he will be speaking at in January. Tell us a bit about your background and how you ended up in your [...] Read More

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November, 15 2017

Setting the stage for a champion RPA strategy

CCO RPA Interview Machine Learning AI Artificial Intelligence Automation Intelligent Automation

Ahead of Corinum’s AUTOMATE : 2018 event in Melbourne (27-28 February, 2018) we caught up with Nishad Mehare, Lead Business Analyst (Robotic Process Automation), Telstra, to talk about best practice a[...] Read More

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November, 08 2017

Chief Customer Officer Sydney 2017- Rodd Martin - Utilising data-driven personalised video technology

CCO Presentation Chief Customer Officer CUSTOMER Customer Experience CX

Presentation from Chief Customer Officer Sydney 2017- Rodd Martin - Utilising data-driven personalised video technology to enhance engagement across the customer lifecycle. Read More

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November, 07 2017

It all comes back to multiple customer channels

CCO Article Chief Customer Officer CUSTOMER Customer Experience CX

I have touched on this before, but have been giving this topic of omni-channel CX more thought in the run up to Chief Customer Officer USA. What I am talking about is the integration of text, voice, s[...] Read More

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October, 18 2017

Chasing the millennial dollar: CX in the 21st century

CCO Chief Customer Officer CUSTOMER Customer Experience

How different is the millennial customer? So much thought has been given on how to capture the “distracted” generation, that perhaps we are missing the role of generation Y. But are we wrong in our as[...] Read More

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October, 16 2017

Speaker Profile CCO USA: Dutta Satadip, Director, Customer Success, Google

CCO Skills Value Machine Learning CUSTOMER Customer Experience

We were lucky enough to sit down with Dutta Satadip ahead of the Chief Customer Officer USA event he will be speaking at in January. He gave us some key insight into his career, strategies for achievi[...] Read More

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