Corinium Blog

We were lucky enough to sit down with Marc Riesenberg ahead of the Chief Customer Officer USA event he will be speaking at in January. Tell us a bit about your background and how you ended up in your [...] Read More

A wealth of data is generated day in, day out in the financial services world, from documentary credits to guarantees, loans and cross-border payments, and today there’s still a huge amount of manual [...] Read More

Q: Thanks for taking the time to give us some insight into Derivco and your role as Market Insights Manager. Before we get into the detail, most people probably don’t know Derivco. Can you give us som[...] Read More

I have touched on this before, but have been giving this topic of omni-channel CX more thought in the run up to Chief Customer Officer USA. What I am talking about is the integration of text, voice, s[...] Read More

"Although value was at the core of the discussion, many firms still struggle with developing a means to measure ROI attributed to analytics initiatives, with 80% of our attendees stating that analytic[...] Read More

Before I get to the subject of this post, I’d like to walk you through a neat mathematical problem. Please bear with me; just like Tarantino’s Pulp Fiction it will all make sense in the end. Read More

As public interest and enterprise investment in Artificial Intelligence grows, businesses still face several key challenges that they must overcome before wholesale adoption is possible or even realis[...] Read More

After a couple of decades of CX professionals trying to raise the customer strategy up the company totem pole, we are now in a place where most execs claim CX as a primary focus and potential differen[...] Read More

Data science and analytics are all about using data to make better decisions. Any decisions: Big decisions, small decisions, fast decisions, repeatable decisions, informed decisions, automated decisio[...] Read More

Just when you thought you had figured out Millennials, Generation Z is now entering the workforce. A whopping 72.8 million individuals are included in this group born between the mid-1990s and the ear[...] Read More