Corinium Blog

I have touched on this before, but have been giving this topic of omni-channel CX more thought in the run up to Chief Customer Officer USA. What I am talking about is the integration of text, voice, s[...] Read More

Ahead of the 2nd Annual Chief Customer Officer Sydney, we asked our CCOs for their best practice tips on driving customer centricity in their organisation, as well as how to avoid the most common pitf[...] Read More

After a couple of decades of CX professionals trying to raise the customer strategy up the company totem pole, we are now in a place where most execs claim CX as a primary focus and potential differen[...] Read More

What is the current state of play in the customer experience landscape, and how do you see it changing over the next 12 months? Read More

In anticipation of Lior Arussy, Author of 6 books and Renowned Thought Leader on Customer Experience, presenting at Chief Customer Officer Sydney, we asked Lior to answer some questions about what he [...] Read More

Is it important to have a CCO in the modern CX economy? Read More

Yesterday I enjoyed one of the most useful (and cathartic) discussions on CX I’ve ever had. I had the privilege of chairing Corinium’s Chief Customer Officer Conference in London. Around 50 CCOs and r[...] Read More

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It is not that long ago that it was unusual to find a Chief Customer Officer (CCO) or even someone whose primary function was owning the company/group wide Customer Strategy, whilst being a member of [...] Read More

Strategy, Innovation and Product Development in the Age of the Customer Park Hyatt Melbourne, 4-5 April 2017 Read More