Corinium Blog

Keynote Presentation: Devising and Implementing a Robust Strategy for Achieving Customer Centricity Across a Global Business Read More

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More

In the history of business, never has customer experience (CX) been so important. In a world where products/services are commoditised, switching brands is common place and the voice of the customer is[...] Read More

Whilst browsing the internet I came across a compelling quote by Peter Ferdinand Drucker who asserted that, “The aim of marketing is to know and understand the customer so well the product or service [...] Read More

Understanding Operational Readiness in Mining “This document will explore the factors that determine the level of lifecycle costs and emerging operational readiness best practices that can dramaticall[...] Read More

My new book “The Economic Singularity” argues that in the next few decades most humans will become unemployable because machines (AI systems plus their peripherals, the robots) will be able to do anyt[...] Read More

Today more than ever, IoT is at the heart of IT strategy. Read More

Industrie 4.0 Read More

Yesterday I enjoyed one of the most useful (and cathartic) discussions on CX I’ve ever had. I had the privilege of chairing Corinium’s Chief Customer Officer Conference in London. Around 50 CCOs and r[...] Read More