
Change To become modified, to shift from one state to another state; to become different. Read More
I’m not really one for writing articles, this is my first published post. I can talk non stop, writing on the other hand, I struggle with. I get worried that it won’t make sense if I type it out (A br[...] Read More
I was talking to a software provider a while ago who provides 'voice of the customer' solutions and asked the above question: "why do customers leave"? Read More
According to a recently released executive survey by strategic advisors NewVantage Partners, the Chief Data Officer role has clearly arrived. While just five years ago, only 12% of surveyed firms repo[...] Read More
There’s no doubt that the data revolution that’s unfolded globally in the last few years has highlighted key inefficiencies, opportunities and resulted in an inordinate amount of change. Change in the[...] Read More
The Chief Customer Officer (CCO) is rapidly becoming fundamental in every organisation. Over the next 5-10 years, it is expected that every organisation will have the equivalent of a CCO. As organisat[...] Read More
Sales momentum is flagging in your company in the face of tough competition and everyone’s bonus is at stake. The executive team is reviewing a radical drop in price proposed by a business unit team t[...] Read More
As a machine learning practitioner, there was one graphic that stayed with me more than any other in 2016, and not because it delighted me. The Gartner Hype Cycle for Emerging Technologies 2016 was tr[...] Read More


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