Chief Customer Officer, Sydney
Speaker Presentation Richard Burns, General Manager, Customer Experience & Technology which includes:
1) Driving Business and Helping Customers Richard Burns – November 2016
2) Managing and delivering customer experience in the digital era.
3) Evaluating methods uniform concept every touchpoint leveraging all departments
4) Leadership – challenges, listening, understanding the business
The Conference for Senior Customer Experience Professionals to Mature and develop the Chief Customer Officer road-map within your organization
2017 dates are now confirmed for 4-6 September at the Park Hyatt, Melbourne
"One of the most useful conferences I have been to. The speakers and presentations were of a high quality and the networking was brilliant. Thank you!" - TAL
Corinium's Chief Customer ( Experience) Officer Forum provides a platform for senior customer experience executives to assess the most critical challenges and opportunities in ensuring corporate activities exceed the expectations of their customers.
Attracting 160+ attendees and featuring 40+ speakers over three dedicated tracks. 2016 was a fantastic event with engaging presentations, topical discussion and invaluable networking opportunities.
If you missed it, here is what customer experience leaders were talking about in Sydney.
The three days gave attendees a detailed look at:
- The A-B-C of the CCO – The Role. Evaluating the CCO’s emergence, remit, acceptance and future direction within in the evolution of CX.
- CUSTOMER EXPERIENCE MANAGEMENT – The Plan. Customer centricity, engagement, design, and usability strategies. Advocating for the customer across the enterprise and moving from insight to strategy execution to develop the competency to deliver on the brand promise.
- CUSTOMER INSIGHT AND INTELLIGENCE – The Science. Adopting and evaluating data driven approaches and tools for successful customer relationship building.
- CULTURE and LEADERSHIP – The Human Element. Defining, fostering and embedding a culture of customer-centricity and accountability. Democratising the customer experience throughout the organisation with human centred-design for customer and employee engagement.
- BRAND, MARKETING, PRODUCT and SUPPORT – The Defining Factor. Driving innovation and simplicity in customer interactions, product development and maintenance via cross functional collaboration.
- MEASURING THE IMPACT – The ROI. Connecting measures, metrics and business values to record success and secure further executive support.
Thank you to all of our speakers, partners and facilitators.
Have an interesting story to share? We are currently recruiting speakers for Chief Customer Officer Singapore, 11-12 July 2017. Get in touch!
40+ Speakers
100+ Attendees
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