Presentation from Chief Customer Officer Sydney 2017- Rodd Martin - Utilising data-driven personalised video technology to enhance engagement across the customer lifecycle.

Chief Customer Officer Sydney gathered over 200 of the region’s leading customer experience executives and showcased a fascinating mix of engaging presentations, interactive roundtable discussions, case studies, think tanks, flash talks and a hands on charity transformation workshop.

Speakers covered a vast array of topics, ranging from the role of the Chief Customer Officer (CCO) in ensuring service and experience build the corner stone of your business; experience triggers and how to create a customer experience culture to help build emotional connections with customers; metrics; ROI and how customer focus can deliver on organisation’s purpose.

For more information, visit https://www.chiefcustomerofficersydney.com/