1. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Building an Analytics Department What is the Magic Formula? Christina Hoy VP, Corporate Business Information and Analytics June 21, 2016
2. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Creating the Right Analytical Team at WSIB: Our Magic Formula 2 to here. WSIB wanted to go from here...
3. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail WSIB – Who we are 3  A “hybrid” – independent trust agency: - legislated by the Ontario government and responsible for administering the Workplace Safety and Insurance Act (WSIA) - funded by the employers of Ontario  Administers compensation and no-fault insurance for Ontario workplaces  Serves workers and employers ranging from small businesses to large private- and public-sector organizations Source: By the Numbers: 2014 WSIB Statistical Report www.wsibstatistics.ca
4. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Where we were and where we are 4 Sources: That Was Then, This Is Now, 2015; 2012-2016 Strategic Plan Measuring Results Q3 2015 Report
5. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Information: The Core of Service Excellence 5
6. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Best Practices for Analytics Departments 1. Engagement and Communication 2. Innovation 3. Culture 4. Skills and Expertise 6 Building a Successful Team
7. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Engagement and Communication 7 What we care about What data users care about What we all need to care about
8. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Innovation 8 Corporate Business Information and Analytics Division Innovation Team
9. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Culture 9 Formal policies, systems and practices Informal practices, and symbolic actions Belief, values and attitudes How do we transform culture to deliver on data solutions?
10. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Culture 10 • Create policy where none exists, update outdated policies • Embed IM into corporate orientation programs Formal • Create a network of information champions, allies across the organization. • Establish joint IM/IT governance to ensure the alignment between technology solutions and information needs Informal • Educate the client-facing staff on consulting and client service principles • Watch for openness and willingness to change • Understand who you are hiring, and what they bring to the organization Beliefs, Values and Attitudes
11. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail 11 Skills and Expertise At least four different skill streams are required to support analytics:
12. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Skills and Expertise Desired Approach 12 Traditional Approach
13. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Questions 14
14. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Building An Analytics Department: What’s the Magic Formula? continues in… The Journey of Predictive Analytics June 21, 2016 Eugene Wen, MD. DrPH. Vice President & Chief Statistician, WSIB CAO Forum Canada
15. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Advanced Business Analytics Prescriptive Predictive Analytics Descriptive Analytics Complexity Analytics
16. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Company Dynamics Analysis ■ What is company dynamics? – The behavioral relationships among employees, divisions and units in terms of achieving the company’s mission. ■ How to “diagnose” the organizational culture for the purpose of advanced analytics? – Enterprise vision, mission, strategic priorities & products/services – Organizational history, structure & interactions – Distribution of decision points ■ What’s your company’s dynamics? ■ What’s your choice, centralized, decentralized or federated?
17. Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail Develop Advanced Analytical Team ■ Envisioning the goal and function of the advanced analytical team ■ Identifying skill needs and talent mix ■ Key requirements for a successful analyst ■ Training and mentoring ■ Consultation skills are the new “math” for analysts ■ Leadership development ■ Building internal process ■ Balancing creativity and consistency 17
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